These systems are in Chinese. Names in Chinese below are exactly what you see on screen; the Glossary explains them.

Service Name: Reporting a Lost Campus Card and Reactivating It

Service For: All students, faculty and staff

Service Channel: Online and offline

Processing Time: Immediate, except in special circumstances

Primary Contact: User Services Department (Wang Guoqing, Wu Gang, Wang Jiemi)

Contact Numbers:

  • 027-87669108 (南湖北院校园卡服务点, Nanhu campus card service point)
  • 027-87859108 (马区东院校园卡服务点, Mafangshan campus card service point)
  • 027-86539108 (余区校园卡服务点, Yujiatou campus card service point)

Service Description:

The Campus Card is a multi-function card provided by the university for its students, faculty and staff. It combines identity verification, library borrowing, on-campus payments, access control and medical services in one card. As technology develops, its functions continue to expand and upgrade. It now supports mobile payment, online top-up and electronic access control, which makes campus life much more convenient.

Procedure:

1. Report a Lost Card

If your card is lost or stolen, report it at once in one of these ways:

  • Phone: 企业微信 → 工作台 → 校园卡 → 挂失解挂. Verify with your 查询密码 (query password) and confirm.
  • Web: 校园卡综合服务 (yktapp.whut.edu.cn, opened from Smart WUT(智慧理工大) → 应用中心) → 挂失·解挂. This page only works on a phone screen.
  • Self-service machine (自助设备): follow the prompts, verify your identity and confirm.
  • Counter: bring your valid ID to a 卡务点 (campus card service counter).

Reminder: a self-service loss report needs your card number and query password. If you never changed the initial query password, whoever finds your card can use it to cancel your loss report. Change the initial password as soon as you receive a new card. The initial password is the last 6 digits of the ID number you registered with.

2. Cancel a Loss Report (Reactivate the Card)

If you find the card before a replacement is made, cancel the report in the same places: 企业微信 → 工作台 → 校园卡 → 挂失解挂, 校园卡综合服务 → 挂失·解挂, a self-service machine, or a 卡务点 counter with your valid ID. A self-service cancellation also needs your card number and query password.

3. Found the Old Card After Getting a New One

Keep the old card. If your current card is later damaged or lost, bring the old card and your valid ID to a 卡务点 counter to make the old card work again.

Requirements:

  1. Keep your Campus Card safe to avoid loss or damage. If it is lost, report the loss promptly and apply for a replacement. If you find someone else's Campus Card, contact a 卡务点 (campus card service counter) promptly.
  2. Do not lend your Campus Card to others, and do not use anyone else's card. Do not use another person's Campus Card for any illegal activity or unethical behavior.
  3. Report a lost Campus Card promptly. The cardholder is fully responsible for any loss of property or reputation caused by the cardholder's own actions.