These systems are in Chinese. Names in Chinese below are exactly what you see on screen; the Glossary explains them.

Service Name: Campus Card Replacement

Service For: All students, faculty and staff

Service Channel: Online and offline

Processing Time: Immediate, except in special circumstances

Primary Contact: User Services Department (Wang Guoqing, Wu Gang, Wang Jiemi)

Contact Numbers:

  • 027-87669108 (南湖北院校园卡服务点, Nanhu campus card service point)
  • 027-87859108 (马区东院校园卡服务点, Mafangshan campus card service point)
  • 027-86539108 (余区校园卡服务点, Yujiatou campus card service point)

Service Description:

The Campus Card is a multi-function card provided by the university for its students, faculty and staff. It combines identity verification, library borrowing, on-campus payments, access control and medical services in one card. As technology develops, its functions continue to expand and upgrade. It now supports mobile payment, online top-up and electronic access control, which makes campus life much more convenient.

Procedure:

Campus Card Replacement Procedure

1. Replacement at the Service Counter

  1. Request a replacement campus card.
  2. The cardholder takes a valid ID to the nearest 卡务点 (campus card service counter).
  3. The card service point verifies the data and then produces a new card.
  4. The cardholder pays the corresponding card fee from the campus card account (at the rate approved by the pricing authority).
  5. The cardholder collects the new card on the spot.
  6. Replacement complete.

2. Self-Service Replacement

  1. Start self-service card replacement.
  2. Select “补卡服务” (card replacement).
  3. Place your ID card on the card reading area on the left.
  4. The ID card is read; enter the campus card query password.
  5. Wait for the account information to load.
  6. Check the account information.
  7. The machine prompts that the card fee will be charged to the campus card account (at the rate approved by the pricing authority).
  8. After you confirm payment, the card starts printing.
  9. When printing finishes, take the campus card from the card slot (be sure to take your ID card too).
  10. Replacement complete.