These systems are in Chinese. Names in Chinese below are exactly what you see on screen; the Glossary explains them.

Service Name: Report a Network Issue

Service For: All currently enrolled students and staff

Service Channel: Online

Processing Time: 1-2 business days

Primary Contact: Network Technology Department (027-87863053)

Service Description: Report any problem you have with the campus network. An engineer handles it, and you can rate the service afterwards.

How to Report

Use any of these:

• Phone: 企业微信 → 工作台 → 校园网 → 网络报修. 网络报修 is also directly on the 工作台.
• Computer: gdbx.whut.edu.cn (武汉理工大学网络报修). Sign in with Smart WUT(智慧理工大).
• Hotline: 027-87297533

Fill in the Ticket

1. Click 创建工单 (create a ticket).
2. Fill in the fields marked *: 联系电话 (phone), 报修问题类别 (有线网 wired or 无线网 wireless), 报修区域 (campus area), 详细地点 (exact location), 问题描述 (short description of the problem).
3. If you can, add 详细地点补充说明 (more about the location), 详细问题描述 (more about the problem) and 附件 (a screenshot or photo). Please include your 上网账号 (campus network account).
4. Click 提交 (submit).

The home page shows your tickets by status: 待处理 (waiting), 处理中 (in progress), 已完成 (done), 待评分 (waiting for your rating).