Service Name: Critical Event Network Support

Service For: University departments and schools

Service Channel: Official request letter

Processing Time: Follow-up within 1-2 business days, then support until the event ends

Primary Contact: Network Technology Department (027-87863053)

Service Description: Network set-up and support for major university events, for example turning off Wi-Fi during examinations, or providing wired connections for live-streaming equipment at graduation ceremonies.

Procedure:

1. Send a signed and stamped request letter to the Network Technology Department through the OA系统 (the university's office system).
2. Within 1-2 business days our staff contact you to confirm the requirements and plan the solution.
3. The final technical plan is sent back to your department through the OA系统.
4. We set up the network before the event and provide technical support during it.

Requirements:

1. Send the request letter 5-7 business days before the event.
2. Name your department's contact person and how to reach them in the letter.
3. Where many people attend, wired connections come first, because Wi-Fi capacity is limited.
4. Tell us your Wi-Fi needs in advance so that we can check whether they are feasible.

FAQ:

1. What counts as a major event? An activity at university level or above.
2. What support do you give? Wired connections for event equipment where possible, turning off campus Wi-Fi when required, and network staff on site.