On October 30, 2025, the Network and Information Center (hereinafter referred to as "the Center") held a "Face-to-Face Exchange Meeting with Teachers and Students" in the conference room on the 20th floor of Aite Building, with the core theme of "Directly Responding to User Needs and Optimizing Service Effectiveness".Over 30 participants, including leaders and professional staff of the Center, as well as undergraduate and postgraduate representatives from various colleges, gathered for in-depth communication. A closed-loop service response mechanism was established through the "Three Listenings and Three Resolutions": listening to needs to enhance service targeting; listening to suggestions to resolve daily usage difficulties; listening to expectations to promote continuous improvement.

At the beginning of the meeting, Xiang Jianwen, Director of the Center, elaborated on the key work achievements and service system of recent years under the guiding principle of "Security Foundation, Infrastructure Enhancement, Service Upgrade, and Digital-Intelligent Transformation".The introduction covered the iterative upgrade of campus network infrastructure, computing power support from the supercomputing platform for teaching and research, and basic services of the "Smart Wuhan University of Technology" platform, enabling teachers and students to fully understand the university's information service system and operation.

During the open discussion session, student representatives from various colleges raised feedback and suggestions based on their daily study and life experiences.Center staff took detailed notes throughout the process, providing on-site responses to instantly solvable issues and clarifying follow-up plans for problems requiring further investigation, promising to sort out and promote solutions by category.

During the meeting, a letter of appointment ceremony was held for "Campus Network Experience Officers".Three students randomly selected during the previous orientation activity were appointed as Campus Network Experience Officers. Xiang Jianwen, Director of the Center, Guo Fangming and Li Geng, Deputy Directors, respectively issued letters of appointment to the three students.The officers will conduct in-depth and continuous experience of the campus network, the "Smart Wuhan University of Technology" platform and other service systems, and provide feedback on problems and improvement suggestions during usage.

The Center stated that it will take this exchange meeting as a foundation to compile a list of problems and suggestions raised by students, and implement solutions one by one through communication.Meanwhile, it plans to further expand communication channels, continuously collect student demands via WeChat groups of enterprises, optimize service quality, and provide technical support for teaching, research and management services of the university.

Author: Zhao Liuyin

Reviewer: Xiang Jianwen